We would like our customers to be happy with every GALLERY NAIDOO purchase. If you are not, we will gladly accept the return of items that are unworn, and unaltered with the original tags attached and accompanied by the original invoice for online orders, or your printed store receipt, within 14 days of order purchase. For all returns, we will provide you with a prepaid local South African shipping label free of charge.
Customers may return their item(s) within 14 days of the order shipment date.
Please allow up to 14 days for us to receive and process your return. You will receive an email notification upon the completion of return processing.
OUR EXCHANGE POLICY IN SOUTH AFRICA
If you would like to make an exchange you may do so, as long as it is for the same item (at the same price) in a different size only.
Your exchange order will be processed immediately with free shipping locally in South Africa. We’ll also provide a free return label for your new order.
Please return the exchanged item(s) within 2 business days of initiating the exchange online via our website www.gallerynaidoo.com.
Exchanged item(s) must be received within 14 days from the day the exchange is initiated online to avoid being charged.
INTERNATIONAL RETURNS & EXCHANGES
International orders will be charged an international return handling fee specified by our shipment agent to our warehouse located in South Africa.
The customer will be responsible for carefully packaging the return or exchange order of the garment(s). Garments must arrive unworn, unaltered and undamaged at our warehouse to be eligible for returns and exchanges.
EXCLUSIONS